UK SiteLock Malware Detector Plan

All Plans Include

Frequently Asked Questions (FAQ) of the Hosting with SiteLock Malware Detector

• What is SiteLock? SiteLock is a cloud-based, website security solution for small businesses. It works as an early detection alarm for common online threats like malware injections, bot attacks etc. It not only protects websites from potential online threats, but also fixes vulnerabilities.

• Why will an SSL certificate not suffice? An SSL certificate is used only to encrypt a connection between the browser and server to safely transmit sensitive information. However, SiteLock actually protects the database where this information is stored, scans your website files and applications, protects from data breaches and spreading of viruses/malware. These functionalities are not provided by an SSL certificate.

• How do I configure SiteLock for my website? SiteLock is a cloud-based service and does not require any installation. Once provisioned for your website, it automatically starts scanning your website using the basic scans.

• What is SiteLock badge or TrustSeal? SiteLock badge or TrustSeal is a image that can be displayed on your website to assure users that your website is secure and malware-free. Since SiteLock performs all scans daily, the TrustSeal is update everyday to indicate that all scans have passed.

• What is Deep 360-Degree Site Scan? Deep 360-Degree Site Scan checks all files susceptible to threats, including .css files, .js files, .jpg, .png and other image files and others. It performs a deep scan checking for anything that could turn into a security issue.

• In case a site is infected, will the TrustSeal display threat notification to the visitors on site? If a scan fails, site visitors will not be alerted to any problem. The TrustSeal will simply continue to display the last date when all scans were passed. If the site owner fails to rectify the problem, within a few days SiteLock will remove the TrustSeal from the site. The TrustSeal will never indicate that a website has failed a scan.

• What if SiteLock has incorrectly highlighted legitimate code as vulnerable / malicious? It might be happen that certain code on the website looks vulnerable but it is still doing what you intended it to do. If so, you can use the Report a False Positive option in the SiteLock Panel and SiteLock will ignore that vulnerability moving forward.